Frequently Asked Questions
Quick answers to the questions we hear most often. If you do not find what you need here, reach out to our support team directly.
ORDERS & PURCHASING
How do I place an order?
Can I change or cancel my order after placing it?
You can request a change or cancellation within two hours of placing your order by contacting our support team at support@venvello.com. Once an order is processed for shipment, we are unable to make changes.
Do I need an account to place an order?
SHIPPING
How long does shipping take?
Standard shipping typically takes 5 to 10 business days within the United States. Expedited options are available at checkout. International orders may take 10 to 21 business days depending on the destination and customs processing.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this number on the carrier website or on our Order Tracking page to monitor your shipment.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders over $50 within the United States. Orders below that threshold are subject to standard shipping rates.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. Some product categories, such as opened personal care items, are non-returnable for hygiene reasons.
How do I start a return?
Email us at support@venvello.com with your order number and the reason for the return. We will send you a prepaid return label within one business day.
When will I receive my refund?
Refunds are processed within 3 to 5 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
PRODUCTS
Are the products authentic?
Yes. All products sold through VenVello, LLC are sourced from verified suppliers and meet standard quality expectations. We stand behind everything we list.
What if my product arrives damaged?
If your order arrives damaged, photograph the item and packaging immediately, then contact us at support@venvello.com within 48 hours of delivery. We will arrange a replacement or refund promptly.
Do products come with a warranty?
Some products include a manufacturer warranty. Check the individual product listing for warranty details. In all cases, our 30-day return window provides a baseline level of protection for every purchase.
PAYMENTS & SECURITY
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support PayPal and other payment methods available at checkout.
Is it safe to enter my payment information?
Yes. Our website uses SSL encryption and our payment processing is handled by trusted, PCI-compliant payment gateways. We do not store your credit card information on our servers.