Refund Policy
We want every purchase to be one you feel good about. If something is not right, here is exactly how we handle it.
Our Commitment
At VenVello, LLC, we stand behind the products we sell. If your order arrives damaged, does not match what was described, or simply does not work the way it should, we will make it right. This page outlines the full details of how our refund process works so there are no surprises.
Eligibility for a Refund
You may request a refund within 30 days of the delivery date. To qualify, the following conditions apply:
- The item must be unused and in its original condition.
- The original packaging must be intact and undamaged.
- Proof of purchase, such as your order confirmation email, is required.
- The return request must be submitted within the 30-day window from the date of delivery.
Non-Refundable Items
The following items are not eligible for a refund unless they arrive defective or damaged:
- Opened personal care and hygiene products, including facial devices, grooming tools, and skincare accessories.
- Items explicitly marked as final sale at the time of purchase.
- Products that show signs of damage from misuse, improper handling, or unauthorized modifications.
- Digital or downloadable items, if applicable.
Refund Process
Step 1: Email us at Info@VenVello.com with your order number, the item you would like to return, and a brief reason for the request.
Step 2: Our support team will respond within one business day with a prepaid return shipping label and packing instructions.
Step 3: Pack the item securely using the original packaging where possible and drop it off at the designated carrier location.
Step 4: Once we receive and inspect the returned item, we will process your refund within 3 to 5 business days.
Refund Method
All approved refunds are issued to the original payment method used at checkout. Depending on your bank or card provider, it may take an additional 3 to 7 business days for the credit to appear on your statement after we have processed it on our end.
We do not issue refunds as store credit unless specifically requested by the customer.
Partial Refunds
In some cases, a partial refund may be issued. This applies when:
- An item is returned in a condition that is not fully unused or shows minor signs of handling beyond inspection.
- Only part of an order is returned when multiple items were purchased together under a bundle discount.
We will communicate the partial refund amount clearly before processing it, and you will have the opportunity to accept or dispute it.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, do not wait. Photograph the item and the packaging immediately upon opening and email us at Info@VenVello.com within 48 hours of delivery. Include your order number and photos in the message. We will arrange a replacement or full refund at no cost to you, including return shipping.
Late or Missing Refunds
If you have not received your refund after 10 business days from our processing confirmation email, try the following before reaching out:
- Check your bank account or card statement directly.
- Contact your credit card provider, as processing times vary by institution.
- Check with your bank, as some refunds require additional clearance time.
If you have done all of the above and still have not received your refund, email us at Info@VenVello.com and we will investigate immediately.
Contact
For any questions about this policy or to start a return, reach our support team at Info@VenVello.com We respond to all inquiries within one business day.